A customer has the right to return an order within 14 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If customers use their right to send back an order, they should contact ASTRID Sweden’s customer service. Please specify your case and provide your order number in an email and send to firstname.lastname@example.org.
If customers use their right to send back an order, the return shipping is paid by the customer. Make sure you use a postal service that insures you for the value of the item you are returning and get the receipt / proof of return shipment. We do not take responsibility for any lost packages.